Privacy policy

How we collect, use, store and protect your personal information.

Last Updated: 14 July 2026

Privacy Act 1988 (Cth) | Australian Privacy Principles (APPs)

Privacy-First Commitment

At VialForm Peptides, protecting your privacy is fundamental to how we operate.

We collect only the personal information reasonably necessary to provide our products and services, fulfil orders, communicate with customers, comply with Australian law, and maintain the security of our website.

We do not sell or rent your personal information to third parties.

Introduction
Information We Collect
How We Use Your Information
Marketing Communications
Sharing Your Information
Overseas Disclosure
Payment Information
Data Security
Data Retention
Cookies & Analytics
Your Privacy Rights
Third-Party Websites
Children's Privacy
Australian Privacy Principles
Changes to this Privacy Policy
Contact Us

1. Introduction

This Privacy Policy explains how VialForm Peptides ("VialForm", "we", "our", "us") collects, stores, uses and discloses personal information when you:

visit our website;
create an account;
place an order;
contact our support team;
subscribe to marketing communications; or
otherwise interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Information You Provide

This may include:

Full name
Email address
Telephone number
Shipping address
Billing address (where applicable)
Order history
Communications with our support team
Account login information

Providing this information is voluntary; however, certain information is required to process orders and provide our services.

Payment Information

Card Payments

Card payments are securely processed by our third-party payment provider.

VialForm Peptides never stores or has access to your complete credit or debit card details.

Technical Information

When you browse our website, we may automatically collect information such as:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referral website
Date and time of access

This information helps us improve website performance and security.

3. How We Use Your Information

We use personal information only where reasonably necessary to:

process and fulfil orders;
verify payments;
provide customer support;
send order confirmations;
send shipping updates;
respond to enquiries;
administer customer accounts;
improve website performance;
prevent fraud;
maintain website security;
comply with Australian legal obligations;
improve customer experience.

We do not use your information for automated decision-making that produces legal or similarly significant effects.

4. Marketing Communications

With your consent, we may send:

product announcements;
promotions;
newsletters;
educational content relating to laboratory research products.

You may unsubscribe from marketing emails at any time by:

clicking the unsubscribe link within the email; or
contacting our support team.

Operational emails (such as order confirmations and shipping notifications) cannot be unsubscribed from while an order remains active.

5. Sharing Your Information

We do not sell, rent or trade personal information.

We may disclose personal information only where necessary to:

payment providers;
Australia Post or other shipping providers;
website hosting providers;
fraud prevention providers;
website security providers;
email delivery services;
professional advisers;
government agencies where required by law.

Information is disclosed only to the extent reasonably necessary.

6. Overseas Disclosure

Some of our service providers may store or process information outside Australia.

These providers may include organisations located in countries such as:

United States
Canada
Singapore
Asia
European Union member states

Where personal information is transferred overseas, we take reasonable steps to ensure recipients handle personal information consistently with the Australian Privacy Principles.

7. Payment Information

Payment information is handled securely.

For card payments:

VialForm does not store card numbers.
Payment processing is handled by certified third-party providers.

8. Data Security

We implement reasonable administrative, physical and technical safeguards to protect personal information.

These safeguards include:

encrypted website connections (SSL/TLS);
restricted administrative access;
secure hosting environments;
password protection;
routine software updates;
malware monitoring;
access logging where appropriate.

Although we take reasonable steps to protect your information, no method of internet transmission or electronic storage is completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

complete transactions;
provide customer support;
comply with taxation requirements;
comply with accounting obligations;
meet legal obligations;
resolve disputes.

When information is no longer required, it is securely deleted or de-identified where practical.

10. Cookies & Analytics

Our website uses cookies and similar technologies.

Cookies help us:

remember customer preferences;
maintain secure sessions;
improve website functionality;
analyse website traffic;
understand customer behaviour;
improve website performance.

You may disable cookies through your browser settings.

Please note that disabling cookies may reduce website functionality.

Analytics

We may use services such as:

Google Analytics
Google Ads
Meta Pixel

These services help us understand website usage and measure advertising effectiveness.

Where supported, identifiers used for advertising audience matching may be securely hashed before transmission.

11. Your Privacy Rights

Subject to Australian law, you may request to:

access personal information we hold about you;
correct inaccurate information;
update your information;
request deletion of information where legally permitted;
withdraw marketing consent;
make a privacy complaint.

Requests may be submitted using the contact details below.

We aim to respond within a reasonable period.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for:

their privacy practices;
their content;
their security.

We encourage you to review their privacy policies before providing personal information.

13. Children's Privacy

Our products and services are intended only for individuals aged 18 years or older.

We do not knowingly collect personal information from persons under the age of 18.

If we become aware that personal information has been collected from a minor, we will take reasonable steps to delete that information.

14. Australian Privacy Principles

VialForm Peptides is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you believe we have breached your privacy, please contact us first so we can investigate your concerns.

If you are not satisfied with our response, you may lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC)

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

changes in legislation;
changes to our business operations;
improvements to our services;
security updates.

The latest version will always be available on this page.

Your continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

VialForm Peptides

Email: vialformpeps@gmail.com

We aim to respond to privacy enquiries as promptly as reasonably possible.